Services

Design for success

I work with organisations to create simple digital products and end-to-end services that are accessible and easy to use.

By applying user-centred methods, rapid prototyping and validating our ideas, a viable solution is defined that reduces delivery risk and ensures impactful and sustainable change.

Visit the projects for more information.

Explore the problem space

• Establish project goals, policies and parameters
• Identify key user groups and support research activities
• Understand user needs and experiences
• Map the existing service landscape and journeys
• Identify gaps relating to people, process, systems and data
• Clearly frame the problem, opportunities and recommendations

Create testable ideas

• Facilitate team ideation based on what we know and believe
• Collaboration with teams to identify assumptions to test
• Expertise with multiple prototyping techniques; GOV prototype kit, storyboards, wireframes and flows
• Lead usability testing, analysis and identification of actionable insights
• Fail-fast and confidently iterate with evidence based insights
• Demonstrate what good looks like

Build with less waste

• Develop a solution blueprint and plan the transition
• Close collaboration with dev teams to build common understanding of features
• Semantic HTML and accessibility best practice (WCAG compliance)
• Drive continuous improvement with research and data insights
• Prioritise features for release
• Support the product roadmap

Deliver better outcomes

• Deliver value early
• Enable more users to succeed first time
• Effectively deliver policy and business change
• Embed better design process
• Meet design assurance and governance events (GDS assessments / checkpoints)
• Ensure regulatory compliance