Investigate how design thinking can be applied to policy design
Create wider awareness of user centred design methods to deliver tangible learning and help de-risk delivery
Build a workshop format which can be reused to enable rapid learning across other workstreams
Create common understanding of the ELM / Tree Health problem space
Drive policy discussion and expedite decision making
Generate and evaluate ideas, build a narrative and prototype
Tree Health, Forestry Commission and ELM identified a candidate problem to focus the design sprint activity:
A land manager receiving ELM payments finds a tree disease in their woodland.
We explored this scenario from a user’s perspective and investigated a simple service design which supported wider tree health resilience.
Start at the end
We discussed and agreed what a successful outcome looked like:
Our services support and incentivise woodland managers toward good behaviours which deliver a resilient woodland landscape.
Mapping the problem
Ask the experts
Pick a target
Create & review gallery
Create a storyboard
Create the steps
Create the prototype
Building the prototype
Test with woodland managers
Unfortunately the final day of user research was delayed pending agreement from senior stakeholders and we didn't get to test our prototype. However we did take many positive learnings from the design sprint.
Despite not being able to test our prototype with users, we felt many of our program and service sprint goals had been achieved:
Program level outcomes
Successful investigation of how design thinking can be applied to policy design
Wider awareness created of user centred design methods
Creation of a reusable workshop format to enable rapid learning across other workstreams
Service level outcomes
Common understanding developed of the problem space
Policy discussion across workstreams with rapid decision making
Team ideation, evaluation and build of a testable idea
On reflection, we felt that the time and effort to organise and facilitate the design sprint paid dividends in terms of the insights and common understanding created.