About designops

Listen and learn, design and build, test and iterate.

Since starting DesignOps in 2003, I have worked with a broad range of private and public sector clients to deliver simple and accessible products and services.

I've operated in a range of design roles and fast-paced delivery environments. This exposure has taught me that applying design thinking early on improves product value and simplifies the delivery process.

For more information you can view the projects and case studies section.

Get in touch to discuss your project requirements.

Ben Wakefield

Service provision

  • Service and Interaction design
  • Digital product design
  • UX research & usability testing
  • Design strategy and creative direction
  • Interface content design
  • Accessibility audits & recommendations

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Skills and experience

  • User Centred Design (UCD)
  • GDS / GOV service standard (HMRC, DEFRA, HMLR, NHSD, DfT)
  • Service / journey mapping
  • Ideation & storyboarding
  • Prototyping (paper & digital)
  • Web Content Accessibility Guidelines (WCAG)
  • Public sector accessibility regulations
  • Figma, Sketch, Adobe suite

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